Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Issues with Fios Internet.

We just got Fios internet this past weekend with the middle package 25mb download 15 mb upload. First issue, We have 4 pc's in the house. The only pc that gets the full download speed is the one right next to the router but that machine only gets 1/3 the upload speed.The 2nd issue is the pc's upstairs they get less then 1/2 the download speed and 1/3 the upload speed.How can we go about fixing this problem?? All pc's are running windows xp or vista ultimate.

Silver Contributor I
BrianMcD
Posts: 412
Registered: ‎05-01-2009
0 Kudos

Re: Issues with Fios Internet.

Have you run the FIOS Optimizer on the PCs and Laptops:

 

http://www22.verizon.com/ResidentialHelp/FiOSInternet/Account+Tools/FiOS+Tools/QuestionsOne/85272.ht...

 

Are they connected with a wired connection to the router or wireless ?

 

Wireless devices will have overhead in the connection and their speed will normally be lower than what you subscribe to.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Re: Issues with Fios Internet.

All the machines are wired. I'll give the optimizer a try  Thanks

Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Re: Issues with Fios Internet.

For some reason i cant intall the optimizer. I went to the page using IE ran it as admin .Every time it asks me to download the VZ.CAB file nothing happens. :smileysad:

Silver Contributor I
BrianMcD
Posts: 412
Registered: ‎05-01-2009
0 Kudos

Re: Issues with Fios Internet.

What Operating System and Browser are you using ?

 

I believe that it will only run under Microsoft Internet Explorer.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Re: Issues with Fios Internet.

Hi Brain, I was using Internet Explorer 8 i finally got the optimizer to run :smileyhappy:  I'll post an update after some speed tests.

Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Re: Issues with Fios Internet.

Hey Brian, I ran the optimizer and now im getting worse speeds 1/5 of the dl and maybe 1/10th of the upload speed from speakesy. From the verizon router i have a cable running upstairs into a 10/100/1000 switch which is then plugged into the pc with the slow connection.The pc is running vista ultimate 64. Any idea's??

Gold Contributor I
spacedebris
Posts: 1,692
Registered: ‎05-17-2009
0 Kudos

Re: Issues with Fios Internet.

just to start isolating, have one computer directly connected to the verizon router. So that there are no intermediate devices. Just internet, router, computer.

 

Second get some baseline readings.  run a speed test at several locations, dont just use one. Sometimes you can get inaccurate results from just one.

 

www.speakeasy.net/speedtest

www.speedtest.net

www.verizon.net/speedtest

http://www.dslreports.com/stest

 

Make sure that you run the test to a location near you (dont run a test to California if you are in NY for example)

 

 

Once you have those results post here and we will then take the next step.




====================================================================================

Error exists between keyboard and chair.
Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Re: Issues with Fios Internet.

I might have tracked down my problem.I'll post later tonight with the results.

Contributor
Verolish
Posts: 8
Registered: ‎09-21-2009
0 Kudos

Re: Issues with Fios Internet.

I ran a long cable from router to the pc upstairs. Getting 25mb down and 10 to 22mb upload depending on site. I figured out the problem lies in the cable an electrition  routed to the upstairs  he put on the proper rj 45 connecter downstairs (the cable going into the router) But he just left cut off cable upstairs and gave us a box to splice and connect ourselves. After talking to some people the box he gave us is just a normal telecommunications box not even cat 5e!!!! so im gonna redo the box with a snap-in and hope this fixes it all :smileyhappy:

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411